Refund policy

MINIKIN — REPLACEMENT & CANCELLATION POLICY
Last updated: 10 October 2026

Replacements
We replace a product if it arrives damaged or if you receive the wrong product.

To request a replacement:
1. Record an unboxing video while opening the parcel. The video is required; photos alone are not accepted.
2. Contact us within 2 days of delivery with your order number and the unboxing video.
3. Once we approve the claim, we send your replacement within 10 days.

Returns and refunds
We do not accept returns or give refunds for a change of mind. Eligible claims are settled by replacement only.

What is not a defect
Our products are 3D printed. Fine layer lines and small finishing variations are a normal part of 3D printing. Colours can look slightly different on different screens.

Cancellations
You can cancel an order any time before it is dispatched. The amount is refunded to your original payment method within 48 hours. Orders cannot be cancelled after dispatch.

Contact and complaints
Customer support and grievance officer: Prashant Dhakad
Email: dhakadprashant06@gmail.com
Phone / WhatsApp: +91 62600 18363, Monday to Saturday, 10 am to 7 pm
Gurugram, Haryana, India

We will never ask for your OTP, UPI PIN or banking password.
Nothing in this policy limits your rights under applicable Indian consumer law.