Terms of service
MINIKIN — TERMS OF SERVICE
Last updated: 10 October 2026
These Terms of Service govern your use of minikinpots.myshopify.com and purchases from MiniKin. By using our website or placing an order, you agree to these terms.
1. Using our website
You must be legally capable of entering into a binding contract under Indian law to place an order, and you agree to provide accurate contact, billing and delivery information. You must not use our website for unlawful activity, fraudulent transactions, unauthorised access or anything that disrupts its operation.
2. Our products
MiniKin offers 3D-printed character planter pots and home décor, as described in each listing. Planter pots are sold without plants; plants and props in our photos are for styling only. Please read the description, dimensions, materials, care instructions and included items before purchasing.
3D-printed products show fine layer lines and small finishing variations, and colours may look slightly different across screens. These variations are not defects.
3. Prices and payments
Prices are in Indian rupees unless stated otherwise. Any taxes, delivery charges or other fees are shown before payment. Prices and offers may change, but changes do not affect an order we have already accepted.
We accept UPI, debit and credit cards and net banking through Razorpay. Cash on delivery is not available. Never share your OTP, UPI PIN or banking password with anyone claiming to represent MiniKin.
4. Orders and acceptance
An order confirmation acknowledges that we have received your order. We accept your order when we confirm dispatch. We may decline an order because of unavailable stock, an unserviceable address, suspected fraud or a clear listing error; if we cannot fulfil an order after payment, we will tell you and refund the amount paid.
5. Shipping and delivery
Dispatch and delivery details are set out in our Shipping Policy. Please provide a complete address and a reachable phone number. If a parcel is lost, damaged or significantly delayed, contact us for help.
6. Cancellations and replacements
Cancellations and replacements are handled under our Replacement & Cancellation Policy. Orders can be cancelled before dispatch. Products that arrive damaged or incorrect are replaced when reported within 2 days of delivery with an unboxing video. We do not accept returns for a change of mind.
7. Bulk orders
Bulk orders start at 10 pieces and may carry MiniKin branding or your own. Pricing, shipping charges, timelines and payment terms for a bulk order are confirmed in writing before the order proceeds.
8. Product care and safe use
Our planters are for indoor use with indoor plants. Wipe them with a soft cloth, keep them away from direct heat and open flames, and do not overwater. Decorative details such as bowls, headphones or stars are not functional. Damage caused by misuse or improper care is not covered by our replacement policy.
9. Offers and discounts
Offers apply only for the stated period and on their stated conditions. Discount codes cannot be combined with each other or with set prices unless we say so.
10. Website content and intellectual property
The MiniKin name, logo, photographs, written content and original designs are protected by applicable intellectual property laws. You may browse and share links for personal use; commercial use of our content needs our permission.
11. Reviews and customer submissions
Reviews must reflect your real experience and must not be unlawful, abusive or misleading. You keep ownership of what you submit. By submitting a review for publication, you allow us to display it with the name you provide. We ask for separate permission before using customer photographs or videos in advertising. We do not remove reviews only because they are negative.
12. Third-party services
Our website uses third-party payment, delivery and other service providers and may link to external websites, which have their own terms and privacy policies.
13. Privacy
How we collect and use personal information is explained in our Privacy Policy.
14. Liability
Nothing in these terms excludes liability that cannot legally be excluded, or limits your statutory consumer rights. To the extent the law permits, we are not responsible for losses caused by misuse of products or unauthorised use of the website.
15. Changes to these terms
We may update these terms and publish the revised version with a new date. Orders already accepted remain governed by the terms that applied when they were placed.
16. Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any concern. You keep the right to approach the competent consumer commission, court or other authority.
17. Contact
Brand: MiniKin
Customer support and grievance officer: Prashant Dhakad
Email: dhakadprashant06@gmail.com
Phone / WhatsApp: +91 62600 18363, Monday to Saturday, 10 am to 7 pm
Gurugram, Haryana, India
We acknowledge complaints within 48 hours and aim to resolve them within one month.